1.     HOW TO ORDER

How to order on-line its easy
After you have found the goods that you are after and have chosen the sizes/colours (where required) and quantities then click the “buy” button, once you have completed your shopping click the “view cart”  tab at the top and this will show you what you are about to buy and then click “Proceed To Checkout” button.
You will be will transferred to our secure server (SSL128 Bit Encryption) where you will be able to enter your details. You will be able to tell this by the locked golden padlock in the bottom right hand side of your screen, this your guarantee that the information you are providing cannot been seen by anyone else. Safe and Secure.
If by any chance you have forgotten something or need to tell us something please enter your information in the "Customer Instructions" section.  

We accept payments by:

Credit Card – American Express, MasterCard or Visa Card. 
(Please note that the charge will appear on your statement from Greg Grant Saddlery Pty Ltd)

Direct Deposit –  

ACCOUNT NAME          GREG GRANT SADDLERY PTY LTD

BSB                             064162

ACCOUNT NUMBER      00107706

Please include your name as the reference

Please allow 1 to 2 working days for the deposit to appear in our bank account. 
This will be longer for overseas transactions.

2.     PRICING
All prices listed on this website are in Australia Dollars and are GST inclusive.  We make every effort to maintain accurate prices. 
However sometimes, for reasons beyond our control, this is not always possible.  We reserve the right to change prices when necessary.

3.     DESPATCH AND DELIVERY
Most orders are despatched within 24 hours, however, this may change due to stock availability and peak times. 
Please allow 5 -10 working days for delivery. 

4.     EXPORT OVERSEAS ORDERS
We will be happy to provide quotations for export orders.  Please email your order and delivery address details to info@greggrantsaddlery.com.au . 
We will email by return quotations including postage/freight charges for your acceptance prior to shipping.

5.     SHIPPING COSTS
We use Australia Post to ship goods to Australian addresses.  Our postage rate is FREE Australia wide for any orders placed on this website. 
Please contact us by email for overseas postage costs.

6.     PRODUCTS AND AVAILABILITY
All items have been placed on this website in good faith on the basis that the goods will be available at the time of sale.  A failure by suppliers to deliver in some cases, may result in products being unavailable.  If a product is not available we will contact you as soon as possible by email or phone to advise you.  No charges will apply to your credit card if the goods are unable to be supplied.

7.     RETURN FOR REFUND OR EXCHANGE
If you need to return goods to us, please contact us by phone or email to obtain a returns authorisation within 14 days of receipt of your goods. 
The contact phone number in Australia is 1800 77 77 14.  For overseas orders the contact phone number is +61 7 38922144.
Our returns policy conforms with the regulations of the Office of Fair Trading, Queensland Government. 
See their website for further information (www.fairtrading.qld.gov.au)   
Goods damaged in transit or due to faulty manufacture should be returned for our inspection.  Replacement goods cannot be sent until we have received the returned goods.  We will refund any postage costs incurred in returning faulty goods.
We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement.  Any refund we provide will be made using the same payment method as used to purchase the goods.

EXCHANGE
We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached. 
All exchanges will be charged at the usual postage rate when returned to you. 
We do not accept goods returned on a COD basis – these will be returned to you. 
We do not accept any responsibility for goods lost in return transit.

8.     PRIVACY
It is important that you are confident that any personal information you provide to us is treated with the highest degree of integrity and privacy.
Our Privacy Policy recognises your right to privacy.  We understand that any personal information we may collect about you will only be used for the purposes set out in our policy to enable us to provide you with the best possible service from our Company.
Collection Of Information – Our Company only collects the information needed to conduct our business. We may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information and stock availability.  You will only receive special offers/promotions via email if you choose to sign up for our newsletter, which you can unsubscribe from at any time. We do not sell your details to anyone.

Disclosure – For the purpose of processing your order, we may disclose your details to:
Our payment gateway service provider and postage/courier companies. We may disclose your details where required by law to government or regulatory authorities.
Access – You have the right to access any of your personal details kept by Greg Grant Saddlery. You will be required to put this request in writing.
If you would like any further information or receive a full copy of Our Company’s Privacy Policy, please contact us at:
Privacy Officer
Greg Grant Saddlery Pty Ltd
PO Box 210
ANNERLEY  QLD  4103

Phone: 07 3892 2144
Fax: 07 3848 5619

Email: info@greggrantsaddlery.com.au

9.     CONTACT INFORMATION

Mail Order Department
Greg Grant Saddlery Pty Ltd
683 Ipswich Road
Annerley  QLD  4103

Toll Free Phone: 1800 77 7714
Phone:  07 38922144
Fax:  07 3848 5619
Email:  info@greggrantsaddlery.com.au
 

Please kindly note that payment is deemed as acceptance of the conditions set out above.